VideoInvoice

Legal

Privacy Policy

Last updated: June 24, 2026

1. Introduction

VideoInvoice (“we”, “our”, or “us”) operates the VideoInvoice mobile application and website at videoinvoice.app (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully. If you disagree with its terms, please discontinue use of the Service immediately.

2. Information We Collect

2.1 Information You Provide

  • Account information — name, email address, and password when you create an account.
  • Business information — company name, logo, address, and other details you add to your profile for use in invoices.
  • Payment information — subscription billing is handled entirely by Apple (App Store) or Google (Google Play). We do not store your payment card details.
  • Support communications — messages you send us via email or in-app support.

2.2 Media You Submit for Processing

To generate invoices, you may submit:

  • Video and audio recordings of job sites.
  • Photos of job sites or documents.
  • Documents such as quotes, receipts, or existing invoices.

This media is transmitted to our AI processing infrastructure solely to generate your invoice. We do not use your recordings to train AI models. Submitted media is retained only as long as necessary to complete processing, after which it is deleted from our servers.

2.3 Automatically Collected Information

  • Device information — device type, operating system, and app version.
  • Usage data — features used, screens viewed, and interactions within the app.
  • Crash reports — diagnostic data when the app encounters an error.
  • IP address — used for security and fraud prevention.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process your job site media and generate invoice drafts.
  • Manage your account and subscription.
  • Send transactional emails (invoice confirmations, account notifications).
  • Respond to your support requests.
  • Detect and prevent fraud or abuse.
  • Comply with legal obligations.

We do not sell your personal information to third parties. We do not use your invoices, business data, or job site recordings for advertising purposes.

4. Sharing of Information

We may share your information with:

  • Service providers — third-party vendors who help us operate the Service (cloud hosting, analytics, customer support tools). These parties process data only on our behalf and under confidentiality obligations.
  • AI processing services — media you submit is processed by our AI infrastructure to generate invoice content. This processing is governed by appropriate data processing agreements.
  • Legal requirements — we may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Section 8). Job site media submitted for processing is deleted from our servers within 24 hours of invoice generation. Generated invoice data is retained in your account until you delete it.

6. Security

We implement industry-standard measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your account and personal data.
  • Object to or restrict certain processing activities.
  • Data portability — receive your data in a structured format.

To exercise any of these rights, contact us at privacy@videoinvoice.app. We will respond within 30 days.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app and updating the “Last updated” date above. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

VideoInvoice
Email: privacy@videoinvoice.app

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